Terms of Service

Overview

This website is operated by Mood Mellow. Throughout the site, the terms “we”, “us” and “our” refer to Mood Mellow.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service, together with any additional terms, conditions and policies referenced on our website.

Please read these Terms of Service carefully before using our website or placing an order.

These Terms of Service apply to all users of the site, including browsers, customers and other visitors.

Nothing in these Terms of Service excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other rights that cannot lawfully be excluded.

1. Online Store Terms

By using this website, you confirm that you are legally capable of entering into a binding agreement or that you have the consent of a parent or legal guardian where required.

You must not use our products, website or services for any unlawful or unauthorised purpose.

You must not transmit viruses, malicious code or otherwise interfere with the operation or security of our website.

2. Products

We make every effort to display and describe our products as accurately as possible.

However, colours and appearance may vary slightly depending on your device, screen settings, lighting, photography and natural variations between products or production batches.

Product dimensions and measurements provided on our website are approximate unless expressly stated otherwise, and minor variations may occur.

We may update, modify or discontinue products from time to time without notice.

Nothing in this section limits your rights where a product does not comply with the consumer guarantees under Australian Consumer Law.

3. Product Use & Safety

Our products must be used only for their intended purpose and in accordance with any care, safety or usage instructions provided with the product, on its packaging or on our website.

Customers are responsible for ensuring that products are used appropriately and that children are supervised where necessary.

Some Mood Mellow products are designed to carry belongings and personal items. Bags, baskets and other storage products are not designed to carry children unless expressly stated otherwise.

Please discontinue use of any product that becomes damaged in a way that may make continued use unsafe.

Nothing in this section excludes any rights or remedies available under Australian Consumer Law.

4. Pricing

All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.

Prices may change from time to time without notice.

The price applicable to your order will be the price displayed at the time your order is placed, subject to correction of genuine errors as permitted by law.

Shipping charges, where applicable, will be displayed during checkout.

Any applicable taxes will be handled in accordance with Australian law.

5. Orders

When you place an order with Mood Mellow, you are making an offer to purchase the products in your order.

We reserve the right to accept or decline an order where reasonably necessary, including where:

• A product is unavailable or out of stock.

• There has been a genuine pricing or product information error.

• We reasonably suspect fraudulent or unauthorised activity.

• We are unable to deliver to the address provided.

• An order breaches these Terms of Service or applicable law.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled item or order to the original payment method.

6. Accuracy of Customer Information

You agree to provide current, complete and accurate information when placing an order.

It is your responsibility to check your delivery address and contact details before completing your purchase.

If you notice an error after placing your order, please contact us as soon as possible through the Contact Us section of our website.

While we will do our best to assist, we cannot guarantee that an order can be changed once it has been processed or dispatched.

7. Payment

Payment must be successfully completed before an order is processed.

Available payment methods are displayed at checkout and may be provided through third-party payment providers.

We do not control the processing times, policies or services of third-party payment providers.

8. Promotions & Discount Codes

From time to time, Mood Mellow may offer promotions, discount codes or special offers.

Unless otherwise stated:

• Discount codes cannot be combined.

• Discounts cannot be applied retrospectively to previous purchases.

• Promotions are subject to any stated expiry dates and conditions.

• Promotional offers may be limited to particular products, customers or locations.

• Discount codes have no cash value.

We reserve the right to cancel or refuse the use of a promotional code where we reasonably believe it has been used fraudulently, improperly or contrary to the stated conditions of the promotion.

Nothing in this section affects your rights under Australian Consumer Law.

9. Shipping & Delivery

Shipping options, costs and estimated delivery times are provided at checkout or in our Shipping Policy.

Delivery times are estimates unless expressly stated otherwise. Delays may occur due to circumstances outside our reasonable control, including carrier delays, weather events and other disruptions.

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned to us because an incorrect or incomplete address was provided, or because the parcel was not collected, additional shipping charges may apply before the order is resent.

Any such charges will be reasonable and reflect the additional delivery costs incurred.

Nothing in this section limits any rights you may have under Australian Consumer Law where goods are not supplied within the required or agreed timeframe.

10. Returns & Refunds

Returns, refunds and change of mind requests are handled in accordance with our Returns & Refunds Policy.

Please review that policy before making a purchase.

Our Returns & Refunds Policy operates in addition to, and does not limit, your rights under Australian Consumer Law.

11. Intellectual Property

All content available on this website, including but not limited to the Mood Mellow name, branding, logos, product designs, photographs, graphics, text, packaging concepts and website content, is owned by or licensed to Mood Mellow unless otherwise stated.

You may not reproduce, copy, distribute, modify, publish, commercially exploit or use our content without our prior written permission, except where permitted by law.

Purchasing a Mood Mellow product does not transfer any intellectual property rights associated with that product, its design or our branding.

12. User Content & Social Media

If you tag Mood Mellow on social media, mention us, or otherwise make content featuring our products publicly available, we may interact with or share that content through social media platform features, such as reposting a story in which we have been tagged.

Where we wish to use your content for broader marketing, advertising, website or promotional purposes beyond ordinary social media sharing features, we may seek your permission where appropriate.

You remain the owner of your original content.

13. Reviews & Feedback

If you submit a review, testimonial, suggestion or other feedback to Mood Mellow, you confirm that the content reflects your genuine experience and does not infringe the rights of another person.

We may display genuine customer reviews and feedback on our website or marketing channels, subject to applicable law.

We reserve the right to moderate or remove content that is unlawful, abusive, fraudulent, misleading, spam, unrelated to the product or otherwise inappropriate.

14. Third-Party Services & Links

Our website may contain links to third-party websites or use third-party services, including payment providers, delivery providers, social media platforms and other technology services.

Third-party websites and services operate under their own terms and privacy practices.

To the extent permitted by law, Mood Mellow is not responsible for the content or operation of third-party websites that are outside our control.

15. Website Availability & Errors

We aim to keep the information on our website accurate and up to date, but occasional errors, interruptions or technical issues may occur.

Where we become aware of a material error relating to a product, price or order, we will take reasonable steps to correct it and, where relevant, contact affected customers.

We may temporarily suspend or restrict access to parts of the website where reasonably necessary for maintenance, security or technical reasons.

16. Prohibited Uses

You must not use our website:

• For any unlawful purpose.

• To infringe our intellectual property rights or the rights of others.

• To submit false, misleading or fraudulent information.

• To transmit malicious software or code.

• To attempt to gain unauthorised access to our website, systems or customer information.

• To scrape, copy or commercially exploit our website or content without permission.

• To interfere with the security or proper operation of our website.

We may restrict access to our website where we reasonably believe these Terms have been breached.

17. Limitation of Liability

To the maximum extent permitted by law, Mood Mellow will not be liable for losses that are not reasonably foreseeable or that are not caused by a breach of our obligations.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy available to you under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded or limited.

18. Indemnification

To the extent permitted by law, you agree to be responsible for loss or damage suffered by Mood Mellow as a direct result of your unlawful use of our website or your material breach of these Terms of Service.

This section does not apply to the extent that the loss or damage was caused or contributed to by Mood Mellow, and does not limit any rights you may have under applicable law.

19. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that personal information may be collected and processed as described in that policy.

20. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products or applicable laws.

The version of the Terms that applies to an order will generally be the version in effect when that order was placed.

Updated Terms will be published on this page with the updated effective date.

21. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be interpreted or removed to the minimum extent necessary, and the remaining provisions will continue to apply.

22. Governing Law

These Terms of Service are governed by the laws applicable in New South Wales, Australia, and applicable Commonwealth laws, including the Australian Consumer Law.

Nothing in this section limits any rights you may have to bring a claim or seek a remedy in another jurisdiction where applicable law gives you that right.

23. Contact

If you have any questions about these Terms of Service, an order or our products, please contact us through the Contact Us section of our website.

Mood Mellow
moodmellowstore.com

Last updated: September 2026